Spotlight Interview: Kinexio

In our latest Spotlight Interview, we spoke with David Fuller-Watts, CEO at Kinexio. David shares how Kinexio has evolved from a tenant communications app into a fully connected property management platform, helping CRE teams reduce operational complexity through integrated communications, operations, security and lease intelligence, while using AI-driven insights to support smarter portfolio decision-making and future growth."CRE teams have spent the last decade buying point solutions, one for visitor management, another for access, another for tenant comms, another for compliance reporting, and many are now feeling the cost of that fragmentation. It's not just budget; it's the time lost reconciling data across tools, the gaps that open up between systems, and the difficulty of telling a coherent story at portfolio level."


Q1. Kinexio has evolved significantly over the last few years, how has the journey been so far?

Kinexio was founded in 2012 as a tenant communications app — a single product solving a specific problem in response to the needs of retail property managers. What's evolved since then has been driven almost entirely by our customers' needs: as they pushed us into new operational areas, the platform grew with them, until it became a fully centralised property management platform spanning tenant engagement, operations, lease intelligence and security. Our acquisition of MyTAG strengthened that further, bringing operations and risk management capabilities and a powerful security product set into the family. The journey has been one of listening, adapting and building deliberately — not bolting on features for the sake of it, but expanding where the industry has needed us most. That's also why the platform holds together: every part of it was built, or chosen, in response to a real operational problem our customers were trying to solve.

Q2. How does Kinexio help property teams reduce operational complexity across large portfolios?

Portfolios are complex because they're built from many moving parts: multiple buildings, contractors, systems, tenants, compliance regimes, and most property teams have ended up with a patchwork of tools, each solving a slice of the problem but none giving them the whole picture. Kinexio is designed to collapse that complexity into a single, connected platform. Whether it's tenant communications, security operations, asset management, or lease and performance data, everything lives in one place and the workflows talk to each other. That means fewer systems for teams to learn, fewer handoffs, and a single trustworthy source of truth at portfolio level. The simplification isn't just operational — it's strategic, because consistent data across a portfolio is what makes performance reporting, governance, and growth decisions far faster and far more defensible.

Q3. What kind of data and insights can clients’ access through the platform, and how are they using it to improve decision-making?

Kinexio Lease Intelligence is a central hub for managing lease performance across a property portfolio. It brings together data that has traditionally lived in silos — tenant sales, footfall, lease terms and occupancy, into a single structured view of tenant health and space utilisation. There are three capabilities clients can plug into: Portfolio Sales Collection, which uses AI automation to capture, validate and analyse tenant sales data in real time; Lease Intelligence itself, which gives leasing, portfolio and asset teams the insight they need to maximise deal performance, optimise tenant mix and unlock asset value; and Footfall Reporting, which overlays real-time visitor behaviour with sales and operational data, and is designed to work with whichever footfall tech a customer already has, dedicated devices, CCTV or IoT sensors. C-suite leaders, portfolio and asset managers, and leasing directors are using it to make faster, more informed decisions across the full leasing lifecycle, and increasingly to back those decisions up with hard evidence for boards and investors.

Q4. Kinexio combines communications, operations, security and data insights into one platform, why is consolidation becoming so important for CRE teams?

CRE teams have spent the last decade buying point solutions, one for visitor management, another for access, another for tenant comms, another for compliance reporting, and many are now feeling the cost of that fragmentation. It's not just budget; it's the time lost reconciling data across tools, the gaps that open up between systems, and the difficulty of telling a coherent story at portfolio level. Consolidation matters now because real estate is under board-level pressure to demonstrate operational performance, ESG credentials and tenant outcomes, and you can't do any of those well from a stack of disconnected tools. By bringing communications, operations, security and data insights into one place, Kinexio removes the integration tax and gives property teams a single platform they can scale across a portfolio, with the same data feeding every decision.

Q5. Finally, what's next for Kinexio as you continue to expand and innovate across the property sector?

AI is front and centre, it's already woven into how we capture sales data and surface insight, and it will go further across the platform. But the more important commitment is that we're not just providing technology; we're providing the insights that have a material impact on the business. We've built up a lot of experience in this industry over more than a decade, and the next chapter is about putting that experience to work harder for our customers, continuing to adapt to where the industry is heading, supporting the teams using the platform every day, and making sure the value we deliver shows up clearly in the decisions they're making and the performance they can demonstrate.